Store Policy

Customer 
Care

Welcome to WE are Pawsome! We aim to provide a seamless shopping experience as you create personalized apparel inspired by your beloved pets. Please review our store policies to ensure a smooth and satisfying journey with us.

1. Order Customization:

   • Once an order is placed, customization details cannot be changed. Double-check your design and details before completing your order.

2. Product Quality:

   • All products are crafted with care to meet the highest quality standards. If you have any concerns about your order, feel free to reach out to our support team.

At WE are Pawsome, we value your trust and are committed to protecting your personal information. Here's a brief overview of our privacy and safety practices:

1. Data Collection:

   • We collect only the necessary information to process your orders, such as your name, email, shipping address, and payment details.

2. Data Usage:

   • Your data is used exclusively for order processing, customer support, and improving your shopping experience.

   • We do not sell or share your personal information with third parties without your consent.

3. Payment Security:

   • All payment transactions are processed through secure, encrypted systems to protect your financial information.

4. Cookies:

   • We use cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings.

5. Third-Party Services:

   • Trusted third-party services may be used for payment processing, shipping, and marketing. They adhere to strict privacy standards.

6. Data Retention:

   • We retain your information only as long as necessary for legal, business, or customer service purposes.

7. Your Rights:

   • You can request access to, update, or delete your personal data by contacting our support team.

8. Safety Measures:

   • Our website is protected with robust security protocols to ensure your data is safe from unauthorized access.

Your privacy and safety are our top priorities!

At WE are Pawsome, we welcome wholesale partnerships and are excited to collaborate with retailers who share our passion for personalized pet apparel. Please review our wholesale policy below:

1. Order Placement:

   • All wholesale orders are processed through our automated system for efficiency and accuracy.

   • To inquire about wholesale pricing and minimum order requirements, contact us at designwithpawsome@gmail.com.

2. Customization Options:

   • Wholesale orders can include customized designs. Specific details and design files must be provided during the order process.

3. Shipping & Fulfillment:

   • Shipping for wholesale orders is handled by our trusted vendors. Delivery times and costs may vary depending on the vendor and shipping destination.

   • Tracking information will be provided once the order is dispatched.

4. Vendor Coordination:

   • We collaborate with Vendors to ensure reliable shipping and fulfillment of all wholesale orders.

5. Lead Times:

   • Wholesale orders may require additional processing time due to higher volumes and customization needs. Estimated lead times will be communicated upon order confirmation.

6. Returns & Damages:

   • Wholesale orders are final and non-refundable. If items arrive damaged or incorrect, please report the issue within 7 days of delivery. Include your order number, photos, and details of the problem.

7. Payment Terms:

   • Payments must be made in full at the time of order placement. Payment methods will be discussed during the onboarding process.

8. Support:

   • For any wholesale-related queries or issues, our dedicated wholesale support team is available at designwithpawsome@gmail.com.

We look forward to partnering with you to spread the joy of personalized pet-inspired apparel!

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