Shipping & Returns

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• Shipping Locations:

  • We ship worldwide! Shipping times and rates vary depending on your location.

• Shipping Times:

  • Standard Shipping: 5-7 business days (after processing).

  • Expedited Shipping: 2-3 business days (after processing).

  • International Shipping: 10-20 business days (after processing).

• Shipping Costs:

  • Shipping fees are calculated at checkout based on your selected shipping method and location.

• Tracking Information:

  • Once your order is shipped, you will receive a tracking number via email to monitor its journey to your doorstep.

• Customs & Duties:

  • For international orders, customs fees may apply. These are the responsibility of the customer.

1. Eligibility for Returns:

   • Customized items are non-refundable unless they arrive damaged, defective, or incorrect.

   • Non-customized items can be returned within 14 days of receipt.

2. Damaged or Incorrect Orders:

   • If you receive a damaged, defective, or incorrect item, please contact us at designwithpawsome@gmail.com within 7 days of delivery. Include your order number, photos of the issue, and a description.

3. Return Process:

   • To initiate a return, email designwithpawsome@gmail.com with your order number and reason for return.

   • Approved returns must be shipped back to us in their original condition.

4. Refunds:

   • Refunds for eligible returns will be processed within 7 business days of receiving the item. Refunds are issued to the original payment method.

5. Non-Refundable Items:

   • Custom-made products.

   • Items not in original condition or returned after 14 days.

6. Exchanges:

   • Exchanges are not available for customized items. For non-customized items, email us to check product availability.

For any questions or concerns, please contact our support team at designwithpawsome@gmail.com. Your satisfaction is our priority!